FREQUENTLY ASKED QUESTIONS

Below are some of our most frequently asked questions. If you have additional questions, please feel free to contact us.

WHAT IS YOUR RETURN POLICY?

Our goal is to make sure every customer is 100% satisfied with their purchase from Tongass Trading Co.

If you are not happy with your purchase for any reason, just return it to us for an exchange or full refund to your credit card.  Exchanged products will be shipped to you free of charge. This return policy is good for one year from the date of purchase.

Download the form for Returns here.

DO YOU HAVE A MERCHANDISE GUARANTEE?

Yes, we guarantee all of our products for one year from the date of purchase. We also warranty all of our furniture for five years. Defects caused by normal wear and tear, or abuse, do not apply.

DO YOU PROTECT MY PRIVACY?

Yes, all names and addresses are for the use of Tongass Trading Co. only. We do not distribute or sell to any other mailing lists. All credit card transactions are encryption secured, and we do not store credit card numbers on our web server.  See the detailed Privacy Policy here.

HOW DO YOU SHIP YOUR ORDERS?

All orders are shipped via the U.S. Postal Service Priority Mail. International orders are shipped Global Express Mail or Global Priority Mail. Food products can only be shipped to U.S. and Canadian destinations. For more information please click here.

WILL I BE CHARGED SALES TAX?

Sales tax will not be charged unless the shipping destination is within the Ketchikan Gateway Borough of Alaska. Tax will be removed at the time of checkout.

WHAT ARE MY PAYMENT OPTIONS?

Purchases on the website or by phone can be made by major credit card. We accept Visa, MasterCard, and American Express. All transactions are encryption secured.

DO YOU GIFT WRAP?

Sorry at this time we do not offer gift wrapping on web orders.

ARE OTHER ITEMS AVAILABLE THAT ARE NOT ON YOUR WEBSITE?

We have many other items available that are not on our website. For your convenience, we have placed our most popular best sellers on the site. If there is anything special that you would like that is not on the website feel free to contact us and we can take your order by phone. Some merchandise is subject to seasonal availability.